privacy
How location works — and how it does not
The map is supposed to be useful without being a tracker. That is a design choice, not a slogan.
What other people see while a request is open
Live help shows as an approximate area of about 500 meters. That is a rounded area, not a dot on your person, not a house number, not a stall in a ramp. Helpers who receive a private offer see that coarse area plus whatever you typed.
Exact location is a later, smaller door
Precise location moves only after a helper is accepted and you say yes, and only to that person. You can refuse. You can stop sharing. Completion ends exact sharing automatically.
- You can still complete a request by naming a public place and walking there.
- On supported iPhones, precision finding is available only when both people opt in.
- No-location requests can still be considered by suitable approved helpers.
- When both people have shared matching location, offers stay within about 10 km of the requester’s rounded area.
What we do not do
We do not publish your request on a public map pin. We do not give every helper in town a live trail. We do not need your home address to jump a battery at West Acres.
If you want the legal language
The Privacy Policy is the contract-shaped version of this. This guide is the human one. Delete your account from Account in the app if you want your data gone; type DELETE. Questions: support@helpme.fyi.
Questions people actually ask
Can I turn off exact sharing after I said yes?
Yes. Stop sharing. Meet in public anyway. Completion also ends exact sharing.
Does the coarse area show my apartment building?
It is about 500 meters, not a building outline. Still prefer a public meeting label over anything that reads like a home.
Keep going
trust
Safety, said plainly
Approximate location, approved helpers only, private chat, public meeting places, and report/block tools. Help Me is not 911.
legal
Privacy Policy
How Help Me handles accounts, approximate location, and safety reports.
safety
How to stay safe while asking for a hand
Meet in public, keep exact location off until you consent, and use report and block. Help Me is not 911 — call official help first if you are in danger.
how-to
Meet in public. That is the whole rule.
Public meeting places for Help Me in Fargo, Moorhead, and West Fargo: unions, libraries, grocery vestibules, malls, and lit lots — not home pins.
account
How to delete your account
Delete your Help Me account yourself from Account in the iPhone app by typing DELETE. No ticket required. Support is support@helpme.fyi.
product
How Help Me works
Ask in a sentence. Approved helpers nearby see it. One accepts. You chat privately and meet in public. Four steps — that is the entire ask.
Help Me is a community app for adults in Fargo–Moorhead. It is not a K–12 student program, not a youth chat, and not campus police.