Short answer
Open Help Me, go to Account, choose to delete your account, and type DELETE to confirm. It is self-serve, with no support ticket and no waiting on a reply. Close any live request first so nobody is left waiting on a chat that is about to disappear.
The facts, in one place
- Deletion lives in Account, inside the app.
- Typing DELETE is the confirmation step.
- No email or support request is required.
- Deleting the app alone does not delete the account.
Deleting the app is not deleting the account
Removing the icon from your home screen leaves the account where it was. If leaving is what you mean, do it from Account inside the app before you uninstall.
What to do first
Finish or close any live request so a neighbor is not left waiting. Say thanks in the chat if you want to. Then open Account, choose deletion, and type DELETE. The whole thing takes about a minute.
- Close or complete a live request.
- Open Account and choose deletion.
- Type DELETE to confirm.
If you are locked out
Email support@helpme.fyi from the address on the account. A person reads it. The privacy policy is the document that governs what happens to data after deletion, and it is the place to check before you ask.
Step by step
- 1
Finish anything live
Close or complete an open request so a neighbor is not left mid-conversation.
- 2
Open Account
In the app, go to your Account settings.
- 3
Choose deletion
Select the account deletion option.
- 4
Type DELETE
Confirm by typing DELETE. That step exists so it cannot happen by accident.
Questions people actually ask
You would sign up again as a new account. Deletion is not a pause button.
Reports exist so they mean something. The privacy policy describes what is kept and why.
No. Delete the account from Account inside the app first, then remove the app if you want to.
Keep going
- GlossaryAccount deletionYou can delete your Help Me account yourself from Account in the iPhone app by typing DELETE. It is your account, and you can end it.
- legalPrivacy PolicyHow Help Me handles accounts, approximate location, and safety reports.
- supportContactEmail support@helpme.fyi — a person answers.
- AnswerHow do I report a problem?Use report in any request or chat, and block if you want contact to end. For anything criminal or threatening, call 911 as well.
- supportHelp CenterCommon questions about Help Me.
Help Me is a community app for adults in Fargo–Moorhead. It is not a K–12 student program, not a youth chat, and not campus police.